Complaint and return of purchased goods

If an order does not meet the Consumer's expectations, you can return the purchased goods within 14 calendar days from the date of receipt, provided you return unused, clean, unscented (e.g. creams, perfumes) goods. Please return goods with tags.
Return
Packaged products should be returned to the following address:
NESSA
Ul. Zakrzewska 6
42-100 Kłobuck
Please be advised that we do not accept any parcels returned cash on delivery or to a parcel machine.
The proof of purchase must be enclosed, namely the order specification received with the goods with filled in return form on the reverse of the specification. The money for the received goods is refunded within 14 calendar days from the date we receive the shipment.
Please pack the returned goods carefully to avoid damage or destruction during transport. Bras, corsets, swimwear. Goods damaged in transport as a result of improper protection of the parcel by the Customer cannot be returned.
The goods, the return of which is not accepted (sent back after the prescribed period, without the proof of purchase, without tags or the box, dirty, damaged), will be sent back at the Consumer's expense.
In case of withdrawal from an agreement, such agreement shall be deemed as never concluded. The Store shall return all payments to the Buyer, including delivery costs (except for additional costs resulting from the delivery method chosen by the Buyer, other than the cheapest, ordinary method offered by the Store) immediately and, in any case, not later than within 14 days from the day, on which the Store was informed of the Buyer's right to withdraw from the agreement.
The Consumer shall cover the costs of returning the goods.
Complaints
Please fill in the form to submit a complaint.
The goods should be returned to the following address with the proof of purchase and the completed complaint form:
NESSA
NESSA
Ul. Zakrzewska 6
42-100 Kłobuck
Complaints shall be processed by the Store within 14 days from the date of receipt of the claimed product and the required documents.
Goods returned due to damage/manufacturing defects after 14 days from the date of purchase will only be handed over to an expert if accompanied by proof of purchase and a correctly completed and signed complaint form.
If an expert opinion is necessary, the deadline for processing the complaint may be extended to 21 calendar days.
Please be advised that we do not accept any parcels returned cash on delivery or to a parcel machine.
 
CONSUMER COMPLAINTS ABOUT GOODS UNDER THE
ACT
 AFTER DECEMBER 25, 2014

GROUNDS FOR COMPLAINT	under the warranty
SALES AGREEMENT DATE	applies to Sales Agreements concluded after December 25th, 2014
LEGAL BASIS	the Civil Code of April 23rd, 1964 (Journal of Laws no. 16, item 93, as amended) and other universally applicable provisions of law
BASIC GROUNDS FOR THE SELLER'S LIABILITY	The Store shall be liable to the Customer if the sold product has a physical or legal defect (warranty). The Store shall be relieved from its liability under the warranty if the Customer knew about the defect at the time of concluding the sales agreement.
THE CONSUMER'S RIGHTS	These rights are, in principle, equivalent, which means that the Customer has the option to use both the rights of Group 1 and 2 at once: Group 1: price reduction/refund If the sold product is defective, the Customer might submit a price reduction statement or withdraw from the Sales Agreement, unless the Seller immediately, and without excessive inconvenience for the Customer, replaces the defective product with a non-defective one or removes the defect. This restriction shall not apply if the product has already been replaced or repaired by the Seller, or if the Seller has failed to fulfil its obligation to replace the product with a non-defective one, or to remove the defect. The Customer may not withdraw from the Sales Agreement if the defect is insignificant. Group 2: repair/replacement If the sold product is defective, the Customer may require that the product is replaced with a non-defective one, or that the defect is removed. The Seller is obliged to replace the defective product with a non-defective one, or to remove the defect, within a reasonable time without undue inconvenience for the Customer. The Seller may refuse to satisfy the Customer's request, if bringing the defective Product into conformity with the Sales Agreement in the way chosen by the Customer is impossible or, in comparison with other possible ways of bringing it into conformity with the Sales Agreement, would entail excessive costs.
COMPLAINT PLACE AND METHOD	Please fill in the form to submit a complaint. The goods should be returned to the following address with the proof of purchase and the completed complaint form: NESSA Ul. Zakrzewska 6 42-100 Kłobuck
THE PERIOD, IN WHICH THE SELLER PROCESSES THE CONSUMER'S COMPLAINT	The Store shall be obliged to replace any defective product with a new, non-defective one or to remove the defect within a reasonable time without undue inconvenience for the Customer. If the consumer requests a refund, the refund shall be made immediately. If the Customer requests a price reduction, they shall set a deadline for the return (e.g. 7 days from the date of receiving the request for price reduction).
COMPLAINT COSTS	The costs of replacement or repair are covered by the seller.
COMPLAINT PROCESSING PERIOD	Complaints shall be processed by the Store within 14 days from the date of receipt of the claimed product and the required documents.