|GROUNDS FOR COMPLAINT||under the warranty|
|SALES AGREEMENT DATE||applies to Sales Agreements concluded after December 25th, 2014|
|LEGAL BASIS||the Civil Code of April 23rd, 1964 (Journal of Laws no. 16, item 93, as amended) and other universally applicable provisions of law|
|BASIC GROUNDS FOR THE SELLER'S LIABILITY||The Store shall be liable to the Customer if the sold product has a physical or legal defect (warranty). The Store shall be relieved from its liability under the warranty if the Customer knew about the defect at the time of concluding the sales agreement.|
|THE CONSUMER'S RIGHTS||These rights are, in principle, equivalent, which means that the Customer has the option to use both the rights of Group 1 and 2 at once:
Group 1: price reduction/refund
If the sold product is defective, the Customer might submit a price reduction statement or withdraw from the Sales Agreement, unless the Seller immediately, and without excessive inconvenience for the Customer, replaces the defective product with a non-defective one or removes the defect. This restriction shall not apply if the product has already been replaced or repaired by the Seller, or if the Seller has failed to fulfil its obligation to replace the product with a non-defective one, or to remove the defect. The Customer may not withdraw from the Sales Agreement if the defect is insignificant.
Group 2: repair/replacement
If the sold product is defective, the Customer may require that the product is replaced with a non-defective one, or that the defect is removed. The Seller is obliged to replace the defective product with a non-defective one, or to remove the defect, within a reasonable time without undue inconvenience for the Customer. The Seller may refuse to satisfy the Customer's request, if bringing the defective Product into conformity with the Sales Agreement in the way chosen by the Customer is impossible or, in comparison with other possible ways of bringing it into conformity with the Sales Agreement, would entail excessive costs.
COMPLAINT PLACE AND METHOD
Please fill in the form to submit a complaint. The goods should be returned to the following address with the proof of purchase and the completed complaint form:
Ul. Zakrzewska 6
|THE PERIOD, IN WHICH THE SELLER PROCESSES THE CONSUMER'S COMPLAINT||The Store shall be obliged to replace any defective product with a new, non-defective one or to remove the defect within a reasonable time without undue inconvenience for the Customer. If the consumer requests a refund, the refund shall be made immediately. If the Customer requests a price reduction, they shall set a deadline for the return (e.g. 7 days from the date of receiving the request for price reduction).|
|COMPLAINT COSTS||The costs of replacement or repair are covered by the seller.|
|COMPLAINT PROCESSING PERIOD||Complaints shall be processed by the Store within 14 days from the date of receipt of the claimed product and the required documents.|